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Pick-up of furniture is available from our Roscoe, Il location for no additional charge.  Furniture that is picked-up will not be assembled, and in the original packaging for protection. Delivery with assembly is also available for an additional cost at checkout if desired. With assembly service, the delivery crew will bring the merchandise into the room of your choice and remove all of the packing materials. Our delivery with assembly service is only available in select areas and the cost varies depending on your location. If this option is not available to you during check out, please contact our sales department to confirm.

After an order is placed on, please allow 2-3 weeks for your furniture to arrive at our Roscoe, Il location.  Once we have your furniture at our location, we will call to schedule a delivery or pick-up time. Direct Value Furniture does not guarantee delivery dates at time of purchase because of the many outside forces involved throughout this entire process.  In the rare event that a time frame is promised, we will try our best to accommodate that. If an order must be cancelled due to missing a promised delivery date, that order will be cancelled in accordance to our Cancellation Policy.

If, after numerous attempts are made by Direct Value Furniture to contact a customer, we are unable to reach them, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. A restocking fee of up to 25% of the purchase price may also apply.